Power Podiatry Peninsula

Power Podiatry Peninsula is committed to protecting your privacy and handling your personal information with care, respect and transparency. This Privacy Policy outlines how we collect, use, store and disclose your personal and health information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal and sensitive information that is necessary to provide you with high-quality podiatry care. This may include:

• Name, date of birth, address and contact details

• Medical history and health information relevant to your care

• Medicare, DVA or private health insurance details

• Referral information from other healthcare providers

• Appointment and billing information

Information is collected directly from you, via online booking systems, intake forms, phone calls, emails, or in-person consultations.

2. Use of Personal Information

Your information is used to:

• Provide assessment, diagnosis and treatment

• Develop personalised treatment plans

• Communicate with you about appointments and care

• Process payments, claims and rebates

• Comply with legal, regulatory and professional obligations

We only use your information for purposes directly related to your care, unless otherwise required or permitted by law.

3. Disclosure of Information

Your personal information may be shared only when necessary, including with:

• Other healthcare providers involved in your care

• Medicare, DVA or private health insurers

• Practice management and clinical software providers

• Regulatory or legal authorities where required

We do not sell or trade your personal information.

4. Storage and Security

We take reasonable steps to protect your information from misuse, loss or unauthorised access. Information is stored securely using password-protected systems and secure clinical software, and access is limited to authorised staff only.

5. Access and Correction

You have the right to access your personal information and request corrections if you believe it is inaccurate or incomplete. Requests can be made by contacting the clinic directly.

6. Website and Online Bookings

Our website and online booking systems may collect limited information to facilitate appointments. Cookies may be used to improve website functionality, but no sensitive health information is collected through cookies.

7. Privacy Enquiries

If you have any questions or concerns about your privacy or this policy, please contact Power Podiatry Peninsula directly. We are committed to resolving any concerns respectfully and promptly.